I JUST GOT MY PLAQUE AND CAN NOT FIND THE HARDWARE. CAN YOU HELP?
This is the most frequently asked question. Our plaques are carefully packaged in
special shipping crates or cartons. The hardware is attached to the back of the
plaque with tape. Sometimes, it can be found taped to the carton behind the plaque,
HARDWARE IS DEFINITELY THERE. Processing an order to replace a "missing"
set of hardware can exceed $25 so we make absolutely certain that your hardware
is in the package. 99.99% of all reported "missing"
hardware is in fact found by the customer. Do the following;
- Look for a brown tape imprinted "HARDWARE". This tape is
used to affix the hardware to the plaque or carton,
- Open the carton FLAT and look on both sides. The hardware may have
stuck to the carton in the tape,
- Unwrap the plaque. Remove the clear wrapper from the plaque. Go through
the clear wrapper. Clear cellophane tape can hide the hardware,
- Carefully turn the plaque over and look on the back. Most of the time,
the hardware is taped to the back of the plaque.
I JUST GOT MY PLAQUE AND IT IS DAMAGED. WHAT DO I DO?
Damage can occur in shipping, but rest assured that we will repair or replace any
plaque that has been received damaged. We need to know the specifics of the damage
so we can determine the best and fastest method of correcting the problem. If you
own a digital camera, please take a picture of the plaque and a close up of the
damaged area and email these to us. If you have a ceremony shortly that requires
the plaque, if possible, use the damaged plaque for the ceremony and return it after
Most importantly, KEEP ALL SHIPPING MATERIALS.
If we instruct you to return the plaque, KEEP ALL MOUNTING HARDWARE.
I JUST GOT MY PLAQUE AND I DISCOVERD AN ERROR. WHAT DO I DO?
Hold onto the plaque and all packing materials. Then call us or email us describing
the error. DO NOT RETURN A PLAQUE WITHOUT A RETURN AUTHORIZATION.
There are many options available for correcting errors on bronze plaques, but almost
all require grinding off letters, casting and soldering on new letters, sandblasting
off the finish and totally refinishing the plaque. This is a labor intensive process
and can cost half the price (or more) or casting a new bronze plaque. (Aluminum
and etched plaques can not be corrected in this manner).
If we made the error, we will correct it at our cost. If it is
an error made by the purchaser, we can only offer a refund of the scrap value of
the metal if the bad plaque is returned to us. On larger plaques a discount on recasting
the same design, with the corrected text may be offered.
We enjoy designing and selling cast plaques BUT we get no pleasure out of selling
a replacement plaque. PLEASE - check all details before placing the order or approving
the final proof.